If you create a reservation and then decide to cancel, we have come up with the following expectations and fees. Attempting to be fair to our members and the availability we are attempting to maintain for our community.
If you cancel less than 4 hours from the time of the appointment you will be expected to pay 100% of the fee.
Between 4 hours and 5 days (120 hours) you will pay 50% of the fee.
Between 5 days and 2 weeks (336 hours) you will pay 20% of the fee.
If you cancel more than 2 weeks out then you will not pay anything.
There are no limits to the number of cancels using this new structure.