First, you need to remember that each membership level has a different amount of free cancels available and different time windows to use them.
Number of Provided Cancellations
Each membership level provides a specific number of cancellations which falls on a rolling 30-day schedule. This means that the count will include the past 30 days regardless of the day of the month. The following number of allotted cancels was developed following an analysis of several years of usage data by members engaged with our community.
Flexible - 2
Growing - 7
In-Demand - 15
Cancelation Window
Each membership level provides a specific cancelation window. This means that up until that time prior to your booking you may use a cancel if you have one left to use.
Flexible - 12 hours (prior to the booking)
Growing - 8 hours
In-Demand - 4 hours
To cancel an appointment
Go to the appointment you want to cancel, then click on the appointment
You can see the number of free cancels you have left. Click on cancel reservation.
From here you can see any canceled appointments in the future or past.
You can also see the attached video for step by step visuals.